Shipping Policy

Customers are responsible for paying for shipping based on the location the order will be delivered at. Customers are responsible for paying taxes which will be based off of the location the order will be delivered.

For products purchased, please allow 2-4 weeks in processing as items are made in the order they are received in. Some items may not take the full 4 weeks, but please order items accordingly that seem fit to your needs.

Customer is responsible for paying for any applicable fees and taxes for international orders. Customer placing international orders are responsible for customs fees and taxes. Twisted Ashley and owner are not responsible for what happens during customs and any possible delays due to custom reasons.

Once your order has been shipped, please save the tracking information that will be provided to you. Depending on delivery carrier, it is recommended that you create an account with the carrier your order has been shipped with (for example: FedEx, USPS, UPS, etc).

Twisted Ashley (business) and owner are not responsible for the shipping time frame once they have been dropped off at a delivery service facility. Inclement weather, accidents, or delivery delays may be a factor, and delivery service should be able to inform you of any changes once the orders are within the possession or delivery carrier.